FAQ

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Q. Do you ship overseas?

We ship to most country in Asia, North America, Europe and Australia. For more details on shipping terms and cost, please kindly contact us for the most accurate information and quotation. We have both Door-to-Door shipping services or FOB to city when requested

Q. Is there any type of food that should not be put on lacquerware?

No, there isn’t. Any food can be served on lacquerware, but it s best to serve cold or only warm food as most lacquerware itself has wood, resin or hard rubber as a core and it may be easy to crack if exposed to high heat.

Q. What is the best way to store lacquerware?

To avoid any damage to lacquerware, put paper towels between the dishes before stacking, lacquerware should also not be exposed to direct sunlight for a long periods of time because the color can fade or change.

Q. Is it possible to repair or repaint lacquerware?

Lacquerware made from wood can be repaired, but most plastic lacquerware cannot. Please feel free to contact us if you would like to maintain or repair your lacquerware. We will be happy to assist you with your lacquerware’s condition and give you a quote depending on its condition.

Q. What payment methods do you accept?

We accept Bank transfer, Western Union and PayPal ( limited to selected country ) . For those who stay in Vietnam, COD will also be arranged.

Q. I m a retailer/wholesaler. Are you doing wholesale/distribution as well?

We do offer you wholesale conditions. For more information or offer please contact us at info@nhuylacquer.com and our sales executive will be assist you as soon as possible.